These terms govern your use of Fragmenta: the fragmenta.io website, Fragmenta on the web and the desktop and mobile apps (the "service"), provided by BRUNO CORREA FRUTUOZO SERVICOS ADMINISTRATIVOS LTDA, CNPJ 48.321.784/0001-86, with its registered office at Avenida Senador Laurindo Minhoto, 515 - CEP: 18271-480 - Tatuí/SP - Brazil ("Fragmenta", "we", "us"). By creating an account or using the service, you agree to these terms and to the Privacy policy.
1. Account
- You must be at least 16 years old and, if you are under 18, have permission from a parent or guardian.
- Use accurate information and keep your email address up to date: that is how we send account and billing notices.
- You are responsible for keeping your password secret and for what is done with your account. If you notice unauthorized access, sign out of devices you don't recognize, change your password and let us know.
- If you use the account on behalf of a company, you confirm you are authorized to accept these terms for it.
2. Plans and payment
- Free: no cost and no time limit, with the limits shown on the pricing page (for example, number of boards, attachment size, automations and integrations).
- Personal and Team: monthly or yearly subscriptions, charged in advance through Stripe and renewed automatically at the end of each period until you cancel.
- Team is billed per active user in the company. When users join or leave mid-period, the difference is prorated and added to the next invoice. Guests from other accounts and deactivated users are not billed.
- Free trial: the Team plan may include a trial period, once per company. If you don't cancel before the trial ends, billing starts.
- Prices are shown on the pricing page and at checkout. Taxes from your country may be added. If we change the price, we will give you at least 30 days' notice, and the new price only applies from your next renewal.
- If a payment fails, Stripe retries it for a few days. If it isn't resolved, the account goes back to the Free plan.
3. Cancellation and refunds
- You can cancel at any time under "Manage subscription" in the app. The subscription stays active until the end of the period already paid and is not renewed.
- There are no prorated refunds for the current period, except where the law requires them.
- Right of withdrawal: if you are a consumer, you may withdraw from your first purchase within 7 days (Brazilian Consumer Protection Code, art. 49) or within the period guaranteed by the law of your country, with a full refund. Just write to [email protected].
- When you go back to Free, you don't lose anything you created: you just can't create beyond the limits, and automations and integrations are paused until you subscribe again.
4. Your content
- What you put in Fragmenta (boards, tasks, comments, attachments) remains yours or your company's.
- You give us permission to store, copy, process and display that content only as needed to provide the service, for example to sync it between devices, generate notifications and show a board to the people you shared it with.
- You are responsible for the content you upload and for having the right to use it.
- In a company, the administrator can see every board in the company and manage members and guests.
5. Acceptable use
You may not use Fragmenta to:
- carry out illegal activities or post content that infringes the rights of others;
- send malware, spam or unsolicited messages, including through webhooks, invitations or mentions;
- try to access accounts, boards or systems without authorization, or get around technical or plan limits;
- overload the service, make automated mass requests or interfere with other people's use;
- resell the service without our written permission.
6. Availability and changes to the service
We work to keep Fragmenta running and your data safe, but the service is provided as is, without a guarantee of uninterrupted operation. There may be maintenance and outages. We may improve, change or remove features; when a change removes something important from a paid plan, we will let you know in advance.
7. Third-party services
Some features rely on third parties, such as Stripe (payments), Google, Microsoft and Apple (sign-in), Google and Apple (mobile notifications) and the systems you send webhooks or your calendar link to. Your use of those services is also governed by their terms.
8. Suspension and termination
- You can stop using Fragmenta and ask us to delete your account at any time.
- We may suspend or close accounts that violate these terms or the law, or that put the service or other people at risk. Except in serious or urgent cases, we will notify you first and give you a chance to fix the problem.
- After termination, data is handled as described in the Privacy policy.
9. Liability
To the extent permitted by law, we are not liable for indirect damages, such as lost profits or lost opportunities, and our total liability is limited to the amount you paid us in the 12 months before the event. Nothing in these terms limits rights that the law guarantees to consumers, including under the Brazilian Consumer Protection Code.
10. Changes to these terms
We may update these terms. The date of the current version is shown at the top. We will announce significant changes in advance by email or in the app; if you keep using the service after that, the new terms apply. If you don't agree, you can cancel before then.
11. Governing law and jurisdiction
These terms are governed by the laws of Brazil. If you are a consumer, the courts of your place of residence have jurisdiction. Otherwise, the courts of the district where Fragmenta has its registered office have jurisdiction. If you live in the European Union, you also keep the protections of your country's consumer law.
12. Contact
Questions about these terms: [email protected].